Heli Tours Policy & Terms

Terms & Conditions: Kindly note, all the on the way sightseeing will be subject to road conditions (Traffic, Closure, Time restriction, etc)

• Flexible Flying Time: Flying time of charter is subjected to flying permissions and weather forecast and can be changed if the weather is not permissible for flying or in case of any technical issues




• Body Weight Limitation: Each helicopter can accommodate up to 6 passengers with a total body weight limitation of 445 kg for 6 passengers. YatraZone: Your Spiritual Travel Solution holds the right to de-board the passenger if the given body weight deviates from the actual body weight provided at the time of making the booking. In such a scenario, We will not be liable to provide the refund amount to any passenger de-boarded. Passengers are requested to share the exact body weight measured on an electronic measuring scale. Passengers with body weight above 75 Kg will be charged INR 2,000. This amount will be collected in Dehradun to avoid last-minute hustle.
  
  In case the overall body weight exceeds more than 450 Kg, Passengers whose given body weight is wrong will be charged INR 2500 /- Per Kg only on the final call of the pilot else will be de boarded without any refund.




• Luggage Weight: Only one small soft bag/duffle bag weighing a maximum of 5 kg is allowed per passenger provided the body weight is the same as was provided at the time of booking. Suitcases or any other luggage bags including hard case bag is strictly prohibited from being carried in the helicopter.




• Passenger Grouping: In view of our helicopters’ limited weight carrying capacity, operating company reserves the right to shuffle passengers between helicopters to manage the right weight for safe flying in the hills. Therefore, passengers traveling together may not be accommodated in the same helicopter flight.




• Only 1 Cab will be provided for 6 Passengers throughout their entire journey.




• Flying Schedule: Any of the dham can be covered first depending on the weather conditions, Technical Issues, huge rush in the temple and govt. permissions.




• RT-PCR Report: As per the new Covid guidelines, a Negative RT-PCR report is mandatory for Chardham Yatra within 48 hours window of the date of flying. In case, the customer is found covid positive on the date of arrival the client can either change the passenger with a similar body weight or no refund will be provided.




• Hotel Accommodation: Your Spiritual Travel Solution holds the right to change the hotels at flight origin and destination which is subject to the availability of hotels, group of 6 passengers or above may have to stay in different hotels as they will be traveling in different helicopters subjected to their body weight.




• Infants: Infants below 2 years are accommodated free of charge. For verification of age the child, ID proof/birth certificate of the child needs to be submitted prior to arrival date at source of journey.




• Bad Weather Conditions: Flying in hills is subjected to bad weather conditions, many Force Majeure factors like delayed Air Traffic Clearances/Permissions, VVIP movements, valley flying by Indian Air Force (NOTAM), sudden occurrence of technical snag in aircraft, illness of flying crew or late reporting of the passengers at helipads, among others. Therefore, passengers must be prepared to face any eventuality and inconvenience in case of such scenarios. We strongly advise our passengers to keep one additional day at hand, over & above the 5N6D period, to avoid inconvenience in case passengers get stuck at any of the destinations due to bad weather or force majeure scenarios. Due to backlog / bad weather or any natural circumstance there can be amendments in your itinerary where we can cover either dodham or ekdham or teendham in 1 or 2 days. And in some circumstances, your trip may be cancelled on the day of arrival due to the above conditions with a full refund except the expenses that occurred in Dehradun. In most of the situations, if there is back log due to bad weather trip may get cancelled.




• No Flying: In case we are completely unable to visit any dham due to bad weather situation we will re-fund proportionate money i.e if due to any reason we are unable to do 2 dhams then we will refund Proportionate money subjected to the flying hours which is exclusive of Royalty fee, Taxes and fixed components.
  
  

• a): Airport transfers will be provided only on the arrival at Dehradun, and on the last day, of the tour. Any other day drop will be on additional Charges.

• b): Cab for Haridwar / Rishikesh visit will be on additional charges.

• C): You may to wait at the airport or helipad meanwhile the cab is coming in case the cab get stuck in traffic. Also, the cab details will be given to the customer few hours before the actual arrival time.

• d): Any donations, tips, pitthu, palki/pony and porter charges shall be borne by the passengers. In case of emergency and bad weather passengers will be taken back to Dehradun by road.

• e): AADHAR Card copy is mandatory to be submitted in advance before the date of flight by all Indian passengers, and passport in case of foreign nationals.

• f): Kedarnath temple has three base camps i.e., Phata / Guptkashi / Sirsi. In case of big groups, flying in different helicopters may land at different base camps on different helipads. We have to complete the entire yatra as per the group in the same helicopter since each helicopter has different flying timings and permissions.

• g): At each dham we have our informed handlers and incase of any assistance client has to reach out the handlers.

• h): Any extra night halt except this itinerary due to any circumstances will be borne by the customers.

• i): Mobile Network:- (Airtel , BSNL), (Kedarnath ; BSNL), (Badrinath ; Jio/BSNL).

• j): Company has full rights to cancel the booking incase of any emergency situation due to the current situation of the COVID-19 or any govt. circular.

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Cancellation Policy

If a customer wishes to cancel their booking they have to pay cancellation charges as mentioned below :

• Upto 30 Days before the journey — 30% of the amount

• In between 15 to 30 days — 70% of the amount

• In between 0 to 15 Days — No Refund

*Kindly read T&C Policy and All remarks carefully before making your bookings. Once you made your booking, you bound to accept these Terms and Conditions. The information contained in this Web site is intended solely to provide general information for the personal use of the reader, who accepts full responsibility for its use.

Confirmation of Reservation: Once your payment is processed and your reservation is confirmed, you will receive a booking confirmation email or SMS with your reservation details, including check-in and check-out dates, room type, and special requests (if any).

Should you need any assistance with your reservation or payment process, feel free to reach out to our team at: On Email: riversuntravel@gmail.com.
Contact Number: +91 7017986103
Working hours :
MON to SAT : 9:30AM - 08:00 PM
Sunday Or Govt Holiday's Closed